Same Day

+(03) 9464 4020

Victoria Drive Thomastown

Privacy Policy

This policy has been created to show how we use your personal information. Our customer’s privacy is our first priority so that we take your privacy seriously. We carefully protect your information and will not pass to anyone.

Information we collect

If you open an account on our site and make a order, we need your name, e-mail, mailing address to complete your order. We also collect some other information so that we can understand our users better and provide them best services.


Cookies are small files which store certain information about your activity on the website and stored on your computer’s hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you don't have to re-enter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Petals Network and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.


Site has security measures to save the loss, misuse and alteration of the information is under our control. We have Secure Socket Level (SSL) Software that protects the credit card information. All information of our user stored in an encrypted format on our server. 

Linked Sites

If any other website’s link shows in this site, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent 

We changed our privacy statement time by time so you should check this page repeatedly for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments 

If you have any questions and comments in your mind about this Privacy Statement, you can freely ask.